In our shop, we offer a variety of artistic products, including canvas prints, acrylic art, posters, custom-designed mugs, and smartphone cases. All products are characterized by high quality and a wide selection of designs.

Most of our items are print-on-demand, meaning they are only made once an order is placed. As soon as you place an order with us, it is, after verification, transmitted to our printing partner, who then starts the production process.

We have chosen print-on-demand because we want to avoid overproduction of individual items and thus conserve resources. For this reason, we work with several partners, managing to keep our ecological footprint as small as possible. Therefore, we never have a large inventory.

We offer the following payment methods:

Payment via PayPal

Payment via Klarna (only available in Germany)

Credit card: Visa, Mastercard, American Express, UnionPay, and Maestro

Google Pay

Apple Pay

Online transactions on our website are very secure. We use Shopify, one of the leading e-commerce platforms, equipped with the latest security features. Shopify ensures the protection of your personal and payment information through the use of advanced SSL encryption technology. Additionally, all transactions are PCI-DSS compliant, meaning they meet the highest standards for payment card security. So, you can be confident that your purchases and data are in safe hands with us.

Once you have placed your order, a change is no longer possible.

After a processing time of 1-3 business days, all placed orders have a delivery time of:

Germany: 4-6 business days.

European Union: 4-10 business days.

Worldwide: 6-16 business days. The delivery time can vary depending on the product size and type.

The shipping costs depend on the value of the shopping cart and the country of the order. You can read about this here (https://primeartistry.store/policies/shipping-policy).

To get support with your concern, please first take a look at our FAQ page, as many questions are already answered there. If you cannot find a solution there, feel free to send us a message via our contact form. It is important to us to emphasize that we only respond to emails whose questions have not already been answered by the FAQs. We thank you for your understanding and look forward to assisting you with specific questions. We will get in touch with you within 72hours.

If the damage is apparent upon delivery, please have the shipping service confirm this. Contact us immediately after receiving the goods, and we will be happy to assist you further.

Once your order has been shipped, we will send you an email with the tracking link.

To apply a discount code on our page, please follow these simple steps:

Shopping Cart: Add the desired items to your shopping cart.

View Cart: Go to your cart by clicking on the shopping cart icon.

Enter Discount Code: In the cart, you will find a field for the discount code.

Apply Code: Enter your discount code and click on the corresponding button to apply it.

Verification: Check if the discount has been correctly applied and the total amount is reduced.

Complete Order: Proceed with the payment process with your address and payment information.

Please be aware that discount codes, depending on the promotion, have specific validity periods. Make sure to use your code within this period to benefit from the discounts.

To ensure the longevity of our canvas prints, we recommend some specific care instructions based on researched information:

Dust Removal: Regular dusting with a soft, dry cloth or duster helps keep the surface clean.

Moisture Cleaning: If necessary, a lightly dampened cloth can be used for gentle cleaning. Avoid applying pressure and the use of cleaning agents.

Protection from Sunlight: Avoid prolonged direct sunlight to prevent fading.

Moisture Protection: Do not hang the pictures in damp rooms or outdoors to avoid damage from moisture.

By following these tips, you can ensure the beauty and longevity of your canvas prints.

Please send us an inquiry via our contact form. We will get back to you as soon as possible.